If you’ve been hunting for your Kroger W-2 after leaving and can’t figure out which portal to try (MyInfo? Feed? SecureWEB? MyLife?), you’re running into the single most frustrating thing about Kroger’s HR setup. Four portals, one login system, and access rules that change the moment your employment ends. Most ex-employees lose access within 30 to 90 days, and Kroger doesn’t publish a clear former-employee workflow the way Walmart or Target do.
Here’s what actually works, in the order to try it.
Quick orientation: Kroger uses MyInfo (myinfo.kroger.com) for tax forms and pay records. Feed and SecureWEB are for news and single sign-on, not W-2s. MyLife at Kroger is for benefits. If your 90-day password expiration hit right before your last day, you may need to reset before anything works.
Problem 1: Your EUID stopped working
Your EUID (Enterprise User ID, looks like ls00000) is the key to every Kroger portal. After separation, your EUID typically stays active for 30 to 90 days, which means if you left in June, you may still have access in September. By February (W-2 season for the prior year), that window is often closed.
Try logging into myinfo.kroger.com with your old EUID and password. If it works, go to Payroll > Tax Forms and download your W-2 immediately. Save it to your own cloud storage or email it to yourself. Your access could end the next day.
Warning: Kroger passwords expire every 90 days even for active employees. If your password already expired before you left, the system will want you to reset, and the reset link goes to your former Kroger email (which is dead). You’re stuck unless HR helps.
Problem 2: Your password expired and you can’t reset
The IAM (Identity and Access Management) self-service tool requires your current work email or security questions. If you never set up security questions, or your Kroger email is gone, the automated reset path doesn’t work.
Call Kroger HR at 1-800-952-8889. Explain that you’re a former employee who needs a W-2 download and your EUID is expired or locked. They can either:
- Reset your password to a temporary one
- Extend your EUID access for the time needed
- Mail you a paper W-2 directly
The third option is usually faster than the first two. Ask for it up front, especially in February when wait times stretch past an hour.
Problem 3: The mailed W-2 never arrived
Kroger is legally required to mail W-2s by January 31 to the last address on file. If you moved and didn’t update your address before leaving, it went to the old one. Kroger rarely forwards tax mail through USPS because the mailing is bulk-rate.
Tip: Call HR and give them your current address even if you already have the W-2 online. Kroger uses the same address file for tax corrections (W-2c), old ESPP statements, and pension paperwork. Updating once fixes several problems.
Request a reissue if the mailed copy is gone. Turnaround is 10-14 business days. If April 15 is close, don’t wait on the mail. Move on to Problem 4.
Problem 4: Neither the portal nor the mail is working
Two fallbacks when Kroger’s systems just aren’t cooperating:
IRS Wage and Income Transcript. Sign in at IRS.gov and request a transcript for the tax year you need. It shows exactly what Kroger reported to the IRS, which is enough to file an accurate return. Available in late May for the prior tax year, so this is the late-filer option, not the April 15 option.
IRS Form 4852. The substitute W-2. You estimate wages and withholding from your last Kroger paystub, attach the form to your return, and file. Processing takes longer, and the IRS may send a verification letter, so this is the true last resort.
Problem 5: Your W-2 has the wrong numbers
Most W-2 errors trace back to union dues, pension contributions, or the timing of final paychecks. Kroger’s union workforce means some deductions show up differently than at non-union employers, and the final paycheck may have landed in a different tax year than you expected.
Check every figure against your final paystub, especially:
- Box 1 (federal wages)
- Box 2 (federal withholding)
- Box 14 (often has union dues, pension codes specific to your local)
- State and local boxes if you worked in Ohio, Kentucky, or any state with local taxes
If something doesn’t match, request a W-2c (corrected W-2) from Kroger payroll through the 1-800-952-8889 line. Don’t file with the wrong numbers. Amending a return takes months.
Important: Your union local may maintain separate records. For pension, severance, or health and welfare fund questions, your local’s office (UFCW, Teamsters, whichever covered your position) can be more helpful than Kroger corporate.
Problem 6: You need pay stubs too, not just the W-2
MyInfo archives paystubs as long as your EUID works. Once access ends, pay stub retrieval requires an HR request. Ask for:
- Your final full paystub (has year-to-date totals)
- Any special pay stubs (bonuses, final PTO payouts, severance)
- Deduction summaries if you’re filing disputed expenses
Kroger usually provides these as PDFs by email within 5-7 business days.
Kroger W-2 deadlines by date
- Mid-January: Digital W-2s usually posted to MyInfo for those with active EUIDs
- January 31: Paper W-2s mailed, federal legal deadline
- February 14: Call HR if nothing has arrived by this date
- April 15: Federal filing deadline
- Late May: IRS wage transcripts open as a fallback
Related Kroger guides
For more on what you’re entitled to after separation, our guides on Kroger’s PTO accrual and payout rules, final paycheck laws for Kroger workers, and benefits you keep or lose when you leave cover the basics. Our breakdown of Kroger’s login portals goes into more detail on MyInfo, Feed, and SecureWEB for anyone still working through access issues. For help understanding your W-2 once you have it, see how to read your W-2 form box by box. The full Kroger hub has everything else.