You left Dollar Tree three weeks ago. Your final paycheck arrived, but something seems off, and you can’t log into Compass Mobile anymore. Here’s how to sort it out.
Separating from Dollar Tree (or Family Dollar, which Dollar Tree owns) means navigating one of the most fragmented portal systems in retail. Between Compass Mobile, MyInfo, myTree, myCareer, Doculivery, and the Associate Information Center, there are at least six different systems that touched your employment in some way. After you leave, most of them lock you out, and figuring out which one still has your information takes patience.
This guide follows the timeline from your last day forward.
Day 1: What ends immediately
Your employee discount (~10% at Dollar Tree and Family Dollar stores) stops working on your separation date. This is a smaller loss than at some retailers, since Dollar General offers 20% for comparison, but it’s still gone.
Your access to Compass Mobile (compassmobile.dollartree.com) is deactivated. This was your hub for schedules, news, and links to other systems. It’s done.
Life insurance and AD&D coverage provided through Dollar Tree ends on your last day. No continuation option.
Days 1-30: Health insurance and COBRA
Dollar Tree’s health insurance ends on the last day of the month in which you left. The coverage date is the same whether you were at a Dollar Tree store, Family Dollar store, or a distribution center.
You then have 60 days from coverage loss to elect COBRA or enroll in a Marketplace plan. COBRA keeps your exact Dollar Tree plan at full cost plus 2%. Marketplace plans at healthcare.gov may offer subsidies depending on your post-separation income.
Here is how Dollar Tree’s coverage options compare to its closest competitor:
| Feature | Dollar Tree | Dollar General |
| Insurance end date | Last day of month | Last day of month |
| COBRA available | Yes, up to 18 months | Yes, up to 18 months |
| PT classification issue | Common complaint | Common complaint |
| Marketplace eligible | Yes (60-day SEP) | Yes (60-day SEP) |
The part-time classification issue at Dollar Tree mirrors what happens at Dollar General. Many associates report working full-time hours while being classified as part-time, which means they never had employer health coverage to begin with. If that’s your situation, COBRA doesn’t apply, but Medicaid or Marketplace plans might.
Days 1-60: PTO and final paycheck
Dollar Tree’s PTO policies vary between full-time and part-time employees, and the benefits classification determines almost everything about what you earned.
PTO payout follows state law. Same as every other retailer: mandatory in some states (California, Colorado, etc.), not in others (Virginia, where Dollar Tree is headquartered in Chesapeake). Check your final paycheck against your last known PTO balance.
If something is off, your first move is the Speak Up Line at 1-888-835-5792. Your second move is reviewing Dollar Tree final paycheck laws for your state’s specific requirements.
Dollar Tree’s system migration in late 2025 (yet another portal change) means that records may have moved between systems during the transition. If HR can’t find your PTO balance, ask them to check both the old and new systems.
Your 401(k) after leaving Dollar Tree
Standard rules apply. Your 401(k) balance stays in the plan. Leave it, roll it over, transfer it, or cash out (with the usual penalties if under 59½). Check your vesting percentage to know how much of Dollar Tree’s match belongs to you.
If you can’t access the portal to check, call HR or the plan administrator. The 401(k) guide for people who quit explains your options in detail.
Getting your W-2 and other documents
W-2s are available through Doculivery, which is part of the Associate Information Center. If you can still access it, look under tax documents. If you cannot, contact HR through the Speak Up Line (1-888-835-5792) or wait for the paper W-2 mailed by January 31.
The six-portal problem means that your W-2 might be in Doculivery while your final pay stub is in MyInfo and your benefits summary is in myTree. It is frustrating, but Doculivery is the one that matters most for tax season.
See Dollar Tree W-2 for former employees for more help.
Family Dollar employees: same company, same rules
If you worked at a Family Dollar location, your benefits after termination follow the same policies as Dollar Tree corporate. Family Dollar has been fully owned by Dollar Tree since 2015, and benefits administration runs through the same systems. The portals, HR numbers, and timelines described above all apply to you.
60+ days out: unemployment and next steps
If you were terminated or laid off, most states will consider you eligible for unemployment benefits unless you were fired for gross misconduct. Quitting voluntarily usually disqualifies you, but exceptions exist for unsafe conditions or constructive dismissal.
For help navigating the process, see how to file for unemployment after being fired.
For everything else related to Dollar Tree employment, visit the Dollar Tree employee resource hub. And if you are still employed and thinking about leaving, the Dollar Tree quitting process guide covers the resignation steps and what to prepare.