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If you worked at a GameStop that closed in 2024 or 2025, you already know the drill: short notice, scrambled communication, and unanswered questions about what happens next. Nearly 600 stores shut down in 2024 alone, with another 296+ closing in early 2026. That means tens of thousands of former employees need W2s from a company that may not have a local store to call anymore. The good news is that your W2 still exists. The path to it just requires knowing which system to use.

Your GameStop W2 action plan

Work through these items in order. Most people will get their W2 by step 2 or 3.

Do this: Check ADP first. GameStop uses ADP for payroll and tax documents. Go to my.adp.com or w2.adp.com and log in with the credentials you set up when you started at GameStop. Your W2 should be under Pay Statements or Tax Statements. Select the tax year and download.

Don’t do this: Go to GameStop Workday expecting your W2. Workday at myworkday.gamestop.com handles benefits, schedules, and HR tasks. Pay and tax documents live in ADP, not Workday. Employees confuse the two constantly, spend time logging in to the wrong system, and assume their W2 isn’t available when it’s actually sitting in ADP the whole time.

Do this: Try Okta SSO if ADP direct login fails. GameStop uses Okta (gamestop.okta.com) as a single sign-on gateway. If my.adp.com won’t accept your credentials directly, try going through Okta first. It routes you to the same ADP backend but handles authentication differently.

Don’t do this: Assume your account was deleted because your store closed. Store closures don’t erase your ADP account. Your payroll records exist independently of whether your physical store is still open. ADP retains tax documents for several years after employment ends. Even if you were let go with minimal notice, your W2 should be accessible.

Do this: Call GameStop HR if nothing works online. There’s no widely published former-employee hotline, but the main corporate contact can route you. Try reaching the HR department through GameStop’s corporate office. Have your employee ID ready, along with your SSN and date of birth for verification.

Don’t do this: Wait until April to figure this out. With the pace of store closures, GameStop’s support infrastructure is strained. People who call early in January get through faster than people who call in March. Start the process as soon as W2s should be available (mid-January).

Setting up ADP access if you never did

Some GameStop employees, especially those who worked at the company for only a few months or during the holiday season, never created an ADP account. If that’s you, go to my.adp.com and look for a registration or sign-up option. You’ll need a registration code from GameStop. Try contacting your former store or HR to obtain this code.

If registration isn’t possible after separation, your remaining options are the paper W2 (mailed to your last address by January 31) or the IRS transcript route.

What if your GameStop closed and you can’t reach anyone?

This is the scenario thousands of former GameStop employees are dealing with right now. Your store is gone. The manager you used to ask has moved on. The phone number rings to nothing.

Start with ADP. Your payroll account exists independently of your store. If you had an ADP login, it should still work at my.adp.com. If you never set one up, try registering with your personal information (SSN, date of birth, name) and see if the system can locate your records.

If ADP is a dead end, skip straight to the IRS. Don’t spend weeks trying to find someone at GameStop to help. The company shed over 880 stores in a two-year span and corporate support staffing has been reduced alongside the retail footprint. The IRS transcript process works every time and doesn’t require GameStop’s cooperation.

The IRS backup plan

If ADP doesn’t work and GameStop HR isn’t responding:

File IRS Form 4506-T to request a Wage and Income Transcript. GameStop reported your wages to the IRS through ADP, so the data is there regardless of what’s happening with the company’s retail footprint. The transcript arrives in 5 to 10 business days when requested online through irs.gov. You can also file your taxes using Form 4852 as a substitute W2.

Reading your GameStop W2

Box 1 is your total taxable wages. The average GameStop Game Advisor earns roughly $28,500 per year, so full-time employees should see something in that neighborhood. Part-time and seasonal workers will see proportionally less. If you received trade-in bonuses or incentive pay during store closure periods, those are included in Box 1.

Box 2 is your federal income tax withheld. GameStop has a younger workforce, and many employees are in entry-level positions. If your Box 2 seems low, review the W-4 you filed at hiring. Under-withholding means you might owe taxes when you file.

Box 12, code D covers 401(k) contributions. GameStop offers a retirement plan, but participation rates are low given the company’s turnover. If you never enrolled, this line will be blank. Code DD shows the cost of employer-sponsored health coverage (informational only).

Employees who worked in multiple states (transferred between GameStop locations) should check Boxes 15 through 17 for state-by-state breakdowns.

For the full walkthrough: how to read your W2 form box by box.

GameStop-specific complications to watch for

Store closures mid-year. If your store closed partway through the year and you were terminated, your W2 reflects only the wages earned through your last day. It doesn’t include severance unless it was paid (GameStop’s closure notices have been notoriously last-minute, and severance packages for hourly workers have been minimal).

Benefits premium increases. GameStop raised benefits premiums heading into 2026. These pre-tax deductions affect your Box 1 wages. If your Box 1 is lower than expected, compare it to your final pay stub’s year-to-date figure and account for health insurance and 401(k) deductions.

The employee discount and your W2. Your 15-25% GameStop discount on games, accessories, and collectibles is not taxable income and doesn’t show up on your W2. Neither does the 20% trade-in bonus.

Key deadlines

Electronic W2s in ADP by mid-January. Paper copies postmarked by January 31. Federal filing deadline April 15. If mid-February passes with no W2, jump straight to the IRS Form 4506-T process rather than waiting on a company in the middle of mass closures.

Other GameStop resources

The GameStop login portals guide covers ADP, Workday, and Okta SSO in more detail. For information about the GameStop employee discount and its limitations (no new consoles), that page explains what’s included and excluded. If you were let go during a store closure, the GameStop benefits after termination guide covers COBRA timelines and 401(k) options.

Everything else is at the GameStop employee resource hub.