If you work at Dollar General and have tried to find HR help online, you have probably run into fake DGME login pages, outdated phone numbers, and conflicting instructions. Phishing sites targeting DG employees are everywhere, and the real HR resources can be hard to pin down. This guide gives you the correct contacts based on whether you are a store associate, a key holder or lead, a store manager, or a former employee.
The one number everyone should save
1-888-835-5792 is the Dollar General Speak Up Line. This is the company’s hotline for reporting ethics violations, harassment, discrimination, safety issues, and policy violations. It works for all roles and can be used anonymously.
This is not a general HR helpline for payroll or benefits questions. It is specifically for workplace concerns that need to be reported outside your store’s chain of command. Save this number regardless of your role.
HR contacts by role
Different roles at Dollar General have different access levels and different paths to HR support. The breakdown:
| What you need | Store associate | Key holder / lead | Store manager |
| Pay stubs | DGME portal or app | DGME portal or app | DGME portal or app |
| Schedule questions | Ask store manager | Ask store manager or check DGME | Managed directly by you |
| Benefits enrollment | DGME (if eligible) | DGME (if eligible) | DGME portal |
| W-2 access | DGME > Tax Documents / Doculivery | DGME > Tax Documents / Doculivery | DGME > Tax Documents / Doculivery |
| Workplace complaint | Store manager, then Speak Up Line | Store manager or district manager, then Speak Up Line | District manager, then Speak Up Line |
| Time-off request | Through store manager | Through store manager | Through district manager |
| Benefits classification dispute | Store manager, then district HR | Store manager, then district HR | District HR directly |
The biggest difference between roles is not which portal you use (everyone uses DGME), but who you escalate to when the portal does not solve your problem.
DGME: the portal that handles everything
DGME is Dollar General’s employee self-service portal. The real URL is webapps.dolgen.net/dgme2/ and it is also accessible through Workvivo at dgme.workvivo.us using Microsoft sign-in. The DGME Mobile App is available for phone access.
Inside DGME, you can view pay stubs, check your schedule, access tax documents including your Dollar General W-2, review benefits options, and update personal information.
A warning about fake DGME sites: Dollar General employees are targeted by phishing scams at a rate higher than almost any other retailer. Dozens of fake login pages exist that mimic the DGME portal. Always verify you are on the correct URL before entering your credentials. The real DGME site is on the dolgen.net domain. Anything else is likely a scam.
If you think you have entered your credentials on a fake site, change your password immediately through the real portal and report it to your store manager.
Store associates: getting help when you work alone
Many Dollar General stores operate with a single employee on shift. Solo staffing creates a practical problem: you cannot step away to make a phone call to HR, and your store manager may not be on-site when you need them.
Your best options as a store associate:
Check DGME first. Most pay, scheduling, and benefits questions can be answered through the portal without calling anyone. Use the app on your personal phone during a break if the store computer is not available.
Text or call your store manager for scheduling, time-off, and day-to-day questions. Store managers are your primary HR contact for operational issues.
Call the Speak Up Line (1-888-835-5792) for workplace safety concerns, harassment, or ethics violations. This is especially important if you are frequently solo-staffed and the issue involves your store manager.
Contact your district manager if your store manager is unresponsive or is the source of the problem. Ask a fellow associate or check posted materials in your store for the district manager’s contact information.
The benefits classification issue
Dollar General classifies employees as either part-time or full-time, and that classification determines your benefits eligibility. The problem that comes up repeatedly: some associates work full-time hours for weeks or months but remain classified as part-time, which means they do not qualify for health insurance or the full Dollar General benefits package.
If you believe your classification is wrong, start with your store manager and ask them to review your average weekly hours. If you have been consistently working 30 or more hours per week, you may qualify for reclassification. When the store-level conversation does not resolve it, escalate to your district manager.
Open enrollment at Dollar General runs from October 15 through November 30 each year, with coverage effective January 1. If you are reclassified as full-time after open enrollment closes, ask about a special enrollment exception.
Former employees: what you can still access
After leaving Dollar General, your DGME portal access is usually deactivated. Getting your W-2 or final pay information requires contacting HR, since there is no dedicated alumni portal the way some larger retailers offer.
Your action items as a former employee:
Paper W-2s are mailed to your last address by January 31. If your address was wrong when you left, you will need to contact Dollar General HR to update it or request a reissue.
Doculivery may still be accessible for pay stubs and W-2s depending on when you left and whether your account was fully deactivated. Try logging in first before calling.
Employment verification goes through a third-party service. Most background check companies and lenders can pull your records automatically.
Questions about benefits after leaving Dollar General or COBRA continuation should be directed to the benefits administrator listed in your separation paperwork.
Getting problems solved faster
Dollar General operates over 19,000 stores, which makes it the largest store network of any retailer. That scale means district and regional HR teams are stretched thin. A few things that speed up the process:
Be specific when raising an issue. “My pay was wrong” is harder to act on than “My March 15 paycheck was missing 4 hours from March 10.”
Document everything. Dates, times, who you spoke with, what they said. If you are dealing with a classification dispute or a workplace complaint, a written record makes escalation far more effective.
Use the portal before calling. DGME answers most routine questions faster than a phone call. Save calls for issues that require a real person.
The Dollar General employee hub has more on login portal access,PTO policies, and the quitting process.