If you’ve been chasing your Dollar General W-2 after leaving and keep landing on pages that look wrong, slow, or broken, you’re not imagining it. Two real problems overlap: fake DGME phishing sites in Google results (dozens of them every tax season), and real DGME access that shuts down not long after separation. Add in the recent migration to Workvivo, and ex-employees end up going in circles.
This guide walks the timeline in order, so you know what to try at each stage.
Step 1: Before you leave, download everything
If you’re reading this while still employed, or within a few days of your last shift, this is the most valuable thing you can do. DGME access ends fast for most ex-employees. Some report being locked out within 48 hours of separation.
- Log into DGME at webapps.dolgen.net/dgme2/ using your current credentials
- Go to Doculivery (the payroll document repository)
- Download every W-2 you can access as PDF
- Download your last 6 months of paystubs
- Save everything to personal email or cloud storage you control
If your employer migrated you to Workvivo (dgme.workvivo.us) with Microsoft sign-in, use those credentials and Doculivery is usually still accessible through the same menu path.
Step 2: First week after separation, check DGME access
Your DGME account may work for 1-7 days after your last day. Log in daily if possible. Once it stops working, it’s not coming back unless you get HR involved.
If you still have access on day 1, do Step 1’s download right now. If you don’t have access on day 1, jump to Step 3.
Step 3: Avoid phishing sites at all costs
Dollar General’s DGME has one of the worst phishing problems in retail. Google searches for things like “DGME login” or “dolgen portal” return dozens of fake sites that capture credentials. The real DGME URLs are:
- webapps.dolgen.net/dgme2/ (classic)
- dgme.workvivo.us (Workvivo migration, Microsoft sign-in)
Bookmark one of these and never click a DGME link from a search result or email. If a site asks for your SSN on the login page, it’s fake. Real DGME login uses your employee ID and password only.
If you’ve already entered your credentials on a fake site, change your password on the real DGME immediately and watch your bank accounts for unusual activity. Report identity theft concerns to the FTC at IdentityTheft.gov.
Step 4: If DGME is locked, call the Speak Up Line or HR
When DGME won’t let you in, call 1-888-835-5792 (Speak Up Line) or the main HR line listed in your employee handbook. Ask for:
- Temporary reactivation of DGME for W-2 download
- Direct email delivery of your W-2 as a password-protected PDF
- Paper reissue mailed to your current address
Option 2 is usually fastest. Request it up front to save a callback.
Step 5: Wait for the paper W-2 (by January 31)
Dollar General is legally required to mail paper W-2s by January 31 to the last address on file. If you moved after leaving, it’s going to the old place. Update your address through HR as soon as you know you’re leaving, not after.
If the W-2 doesn’t arrive by mid-February, call HR and request a reissue to the correct address. Reissues take 10-14 business days.
Step 6: Classification check (if benefits were involved)
This one matters mostly if you were classified as part-time but working full-time hours. Your W-2 will show your actual wages regardless of classification, so the number is correct. But the 1095-C form (health coverage) may be wrong if you should have been offered insurance and weren’t. Look for:
- 1095-C included in your DGME download
- Classification code in Line 14 (should be 1A, 1E, 1H, etc.)
- Coverage months in Line 15
If 1095-C shows “no offer of coverage” but you were working 30+ hours consistently, you may have a claim. Document it now while your DGME access is fresh.
Step 7: Prepare fallbacks in case nothing works
Two IRS options if DGME won’t cooperate and HR isn’t responsive:
IRS Wage and Income Transcript. Sign in to IRS.gov and request a transcript for the tax year you need. Shows exactly what Dollar General reported to the IRS. Available in late May for prior tax year.
IRS Form 4852. Substitute W-2 for filing on time when you can’t get the real one. Use figures from your last paystub. File with your return. Processing takes longer and IRS verification letters are common.
Step 8: Double-check once you have the W-2
Compare these against your final paystub:
- Box 1: Federal wages
- Box 2: Federal income tax withheld
- Box 12: 401(k) code D, HSA code W if applicable
- State boxes: For every state you worked in that year
- Your name, SSN, and address on the top
If anything looks off, request a W-2c through HR before filing. Don’t file with wrong numbers and plan to amend later. Amended returns take 16-20 weeks to process.
Timeline summary
| Date | What should be happening | Action item |
| Before last day | DGME still works | Download everything |
| Day 1-7 after separation | DGME access may still work | Check daily; download if you can |
| Day 8-30 | DGME usually locked | Call HR if you need access |
| Mid-January | Electronic W-2 posted to DGME if access still works | Download now |
| January 31 | Paper W-2 mailed | Watch your mailbox |
| February 14 | Call HR if nothing has arrived | Request reissue |
| April 15 | Federal filing deadline | File with real W-2, 4852, or extension |
| Late May | IRS transcripts become available | Backup option if nothing else worked |
Related Dollar General guides
For more on what to expect when leaving Dollar General, our breakdowns of Dollar General PTO rules,final paycheck timing, and benefits after termination cover the rest. Our guide to Dollar General login portals goes deeper on DGME, Workvivo, and Doculivery. For help reading the W-2 once you have it, see how to read your W-2 form box by box. The Dollar General hub has everything else.