Unlike most big retailers that bury their HR contact info behind three layers of portal menus, Home Depot actually gives associates two direct contact methods right up front: a phone number and an email address. That already puts them ahead of several competitors in terms of accessibility. The catch is knowing which issues go where, because some things are faster to handle online through MyTHDHR while others genuinely need a phone call.
The breakdown below covers every common scenario.
If you need to talk to someone right now
Call 1-866-698-4347. This is Home Depot’s HR support line, and it handles payroll issues, benefits questions, leave requests, scheduling problems, and general employment concerns. Have your associate ID ready before you call.
You can also email myTHDHR@homedepot.com for non-urgent issues. Email is better for questions that require documentation or a paper trail, like disputes about pay, requests for employment records, or follow-ups on previously submitted HR cases. Do not expect a same-day response on email, though. Phone is faster for anything time-sensitive.
Tip: If you are calling about a paycheck error, pull up your pay stub from MyTHDHR before dialing. The rep will ask you to reference specific pay periods, and having the numbers in front of you makes the conversation much shorter.
If you need to update your personal information
Head to MyTHDHR at mythdhr.com and log in with your associate credentials. From there, navigate to Self Service (mythdhr.com/ESS), which is where you can update your address, phone number, direct deposit information, emergency contacts, and tax withholdings.
Updating your address is especially important if you are planning to leave the company at any point. Home Depot mails paper W-2s to the address they have on file, and if it is outdated, getting a replacement involves extra calls and delays. Do it while you still have active portal access.
Tip: MyTHDHR and MyApron are two different systems, and this confuses a lot of associates. MyTHDHR is your HR and payroll portal. MyApron is the in-store operational system for things like training modules, internal job postings, and store-level tools. If you are trying to check your pay or change your benefits and you ended up in MyApron, you are in the wrong place.
If you need your W-2 or pay stubs
Current associates can find these in MyTHDHR > Self-Service > Pay and Taxes. Your W-2 becomes available electronically in January each year, and you can opt into paperless delivery to get it earlier.
Former associates have a dedicated path: go to mythdhr.com and look for the Former Associates link. You will need to verify your identity using your name, date of birth, and the last four digits of your Social Security number. From there, you can access your Home Depot W-2 and final pay statements.
If the former associate portal gives you trouble, call 1-866-698-4347. W-2 retrieval is one of the most common reasons former associates call, so the support team is used to handling it.
Warning: Do not wait until April to look for your W-2. The portal and phone lines see their heaviest traffic right before the tax filing deadline. January and February are the best time to grab it.
If you need emergency financial help
Home Depot runs the Homer Fund, which is one of the more generous employee emergency assistance programs in retail. Since 1999, the fund has distributed over $300 million in grants to more than 200,000 associates. Grants cover things like natural disasters, medical emergencies, and unforeseen financial hardship.
To apply, go to MyTHDHR and search for the Homer Fund application, or call 1-866-698-4347 and ask to be connected. The application process involves describing your situation and providing documentation of the financial need. Grants do not have to be repaid.
This is worth knowing about even if you do not need it today. Many associates have no idea the Homer Fund exists until they are already in a crisis, and the application process takes time.
If you have a workplace complaint
For issues with your direct manager, unsafe conditions, or policy violations, Home Depot has a few channels:
Start with your store’s Assistant Store Manager (ASM) or Store Manager if the issue is not about them personally. Many scheduling conflicts, interpersonal issues, and minor policy questions get resolved at this level.
If store-level resolution is not working, or if the complaint involves management, call 1-866-698-4347 and ask for associate relations. You can also email myTHDHR@homedepot.com with a written summary of the issue.
Tip: For serious concerns like harassment, discrimination, or safety violations, ask specifically for the ethics and compliance team when you call. This routes your case outside your store’s management chain, which matters when the person you are reporting to is part of the problem.
If you are dealing with the bonus threshold change
In February 2026, Home Depot raised the Success Sharing bonus qualification threshold from 90% to 95% and reduced the minimum payout from 50% to 25%. Since Home Depot does not offer a traditional employee merchandise discount, Success Sharing has been the primary financial perk for hourly associates, and this change has affected morale.
If you have questions about how the new thresholds affect your payout, call 1-866-698-4347 or check MyTHDHR for your store’s current Success Sharing performance. Your manager should also have access to the store’s tracking data and can tell you where your location stands relative to the threshold.
The bonus is calculated semi-annually, so the first payout under the new structure will reflect the updated rules. Understanding where your store falls relative to 95% gives you a better picture of what to expect.
If you are a former associate
After leaving Home Depot, your main contact points narrow to:
The Former Associates portal at mythdhr.com handles W-2s and pay stubs. Verify your identity with your name, DOB, and last four SSN digits. For questions about what happens to your benefits after leaving, including COBRA and your 401(k), call 1-866-698-4347.
Home Depot’s ESPP (Employee Stock Purchase Plan) gave you a 15% discount on company stock while employed. If you have shares, contact the plan administrator for instructions on transferring or selling after separation. HR can provide that contact information.
Employment verification is handled through a third-party service. Most lenders and background check companies can pull your information automatically, but if someone needs manual verification, call HR for the process.
The full picture
Home Depot keeps HR contact relatively simple compared to retailers that split things across five or six portals. MyTHDHR is your central hub, the phone number (1-866-698-4347) and email (myTHDHR@homedepot.com) cover everything else, and the Former Associates link works for most post-separation needs.
For related topics, the Home Depot employee hub covers login portal details,overtime rules, and more.