Former PetSmart associates retrieve W-2s through ADP at my.adp.com using the registration code petm-pets. That code is the key to the whole process, and it works whether you’re still employed, recently separated, or left years ago. HR Connect (hrconnect.petsmart.com) is the main HR portal for active associates, but for W-2s specifically, ADP is the system you want.
Here’s the full walkthrough.
Step 1: Collect what you need
Before you sit down at my.adp.com:
- Your PetSmart Associate ID (on every paystub and your old badge)
- Your Social Security Number
- Your date of birth
- An email address you still use (not your old PetSmart email)
- The registration code: petm-pets
If you can’t find your Associate ID, check any old paystub, onboarding email, or physical badge. No luck? Call PetSmart HR at 1-866-263-8411 or email hrsharedservices@petsmart.com with your SSN and date of birth.
Step 2: Register at my.adp.com
If you already had an ADP account from when you were employed, skip to Step 3. If you never registered, here’s the process:
- Go to my.adp.com
- Click Create Account or Register Now
- When prompted for a registration code, enter petm-pets
- Follow the prompts to verify your identity (name, SSN, DOB, Associate ID)
- Create a username, password, and security questions
- Confirm your personal email address
The registration code tells ADP which employer you’re connecting to. Without it, ADP can’t match your personal information to PetSmart’s payroll records.
Step 3: Log in and download your W-2
- Sign in to my.adp.com with your username and password
- Go to Pay > Tax Statements or Pay > Annual Statements
- Find the W-2 for the tax year you need
- Download as PDF
ADP typically archives W-2s for at least 3-4 years of employment history. If you worked at PetSmart for multiple years, you should see multiple W-2s listed.
W-2s for the current tax year usually appear in ADP between January 15 and January 25. Paper copies are mailed by January 31.
Step 4: If the petm-pets code doesn’t work
A few things can break the registration process:
- Code entered with the wrong hyphen or spacing (use lowercase, one hyphen, no spaces: petm-pets)
- Your Associate ID doesn’t match PetSmart’s records (try an ID from an older paystub)
- Your name in PetSmart’s records doesn’t match what you’re entering (try your name as it appeared on your last paystub)
- Three failed attempts lock you out for 24 hours (stop before the third try)
If registration keeps failing, call PetSmart HR at 1-866-263-8411 or email hrsharedservices@petsmart.com. Request a direct email of your W-2 as a password-protected PDF. Turnaround is typically 3-5 business days.
Step 5: If you can’t access ADP at all
Sometimes ADP just doesn’t work. PetSmart has backup paths:
- Email hrsharedservices@petsmart.com with your name, SSN last 4, DOB, and Associate ID
- Request emailed W-2 or paper reissue
- Or call 1-866-263-8411 for phone-based support
Response times are faster for email than phone during January and February.
Step 6: Paper W-2 by mail
PetSmart mails paper W-2s by January 31 to the last address on file. If you moved after leaving and didn’t update your address, the form went to the old place. USPS rarely forwards bulk W-2 mailings.
To update your address and request a reissue:
- Call 1-866-263-8411 or email hrsharedservices@petsmart.com
- Provide your Associate ID, SSN, and current address
- Request a W-2 reissue to the correct address
- Allow 10-14 business days for delivery
Step 7: Verify the W-2 numbers
Compare every figure to your final PetSmart paystub:
- Box 1 (federal wages) should match YTD gross minus pre-tax deductions
- Box 2 (federal income tax withheld) should match YTD federal withholding
- Box 12 codes for 401(k) (code D, since PetSmart offers a 50¢ per $1 match up to 6%)
- Box 12 code W for HSA contributions if applicable
- Box 14 may include PetSmart-specific items
- State boxes 15-20 for the state(s) you worked in
If anything looks off, request a W-2c (corrected W-2) through HR at 1-866-263-8411 before you file. Don’t file with wrong numbers. Amended returns take 16-20 weeks to process.
For help reading each box, see how to read your W-2 form box by box.
A note about pet services and the W-2
The 15% employee discount on products and 50% off select proprietary brands (Authority, Simply Nourish) don’t appear anywhere on your W-2. They’re price reductions at point of sale, not taxable income.
Same for free monthly pet services: the dog wash, teeth cleaning, nail grinding, and the free 6-week training class. These are non-taxable fringe benefits and don’t affect your W-2 numbers.
Step 8: 401(k) documents are separate
PetSmart’s 401(k) match is 50¢ per $1 up to 6% of pay, vesting 20% per year. If you took a distribution or rolled over your 401(k) after leaving, you’ll get a 1099-R from the plan administrator (historically Alight), not PetSmart HR or ADP.
This is a separate tax document that arrives separately from your W-2. File both with your return.
Step 9: If nothing is working before April 15
Two IRS fallback options:
IRS Wage and Income Transcript at IRS.gov. Shows what PetSmart reported to the IRS. Available in late May for the prior tax year. Good for late filers with extensions, not for April 15.
IRS Form 4852 (substitute W-2). File with your return using figures from your last paystub. Processing takes longer and the IRS may send verification letters.
Federal extension via Form 4868. Pushes your filing deadline to October 15. You still must pay any tax owed by April 15 to avoid late-payment penalties.
Deadline summary
- January 15-25: Electronic W-2 typically posts to ADP
- January 31: Paper W-2 mailed, federal legal deadline
- February 14: Call HR if nothing has arrived
- April 15: Federal tax filing deadline
- Late May: IRS wage transcripts become available
Step 10: If you worked at PetSmart and another pet retailer the same year
PetSmart, Petco, Chewy, and other pet retailers are separate employers with separate W-2s. If you switched jobs during the year, expect a W-2 from each. Don’t wait on a consolidated version.
Quick reference
| Item | Detail |
| W-2 portal | my.adp.com |
| Registration code | petm-pets |
| PetSmart HR phone | 1-866-263-8411 |
| PetSmart HR email | hrsharedservices@petsmart.com |
| Paper mail deadline | January 31 |
| IRS backup | IRS.gov (late May) or Form 4852 |
Related PetSmart guides
For more on life after PetSmart, our guides on PetSmart PTO rules and the use-it-or-lose-it policy, final paycheck timing, and benefits after termination cover the rest. Our PetSmart login portal guide goes deeper on HR Connect, ADP, and the Alight benefits portal. The PetSmart hub has everything else.