US Employers Resources

If your Walgreens store is one of the 1,200+ locations closing between 2024 and 2026, your W2 situation just got more complicated. The January 31 deadline still applies, meaning Walgreens still has to get your W2 to you. But when your store no longer exists and the company is being carved into five separate businesses under new private equity ownership, “where do I get my W2?” isn’t a simple question anymore. Here’s how to answer it.

The biggest problem: former employee portal access

Walgreens processes payroll and tax forms through People Central, which sits inside the WBA Worldwide portal at wbaworldwide.wba.com. It runs on SAP SuccessFactors. Current employees log in with their OneID credentials and can find their W2 under the payroll section.

The problem is what happens after you leave.

Warning: Once your Walgreens employment ends, your portal access gets deactivated. Unlike retailers that maintain a former-employee W2 site (Target has Paperless Employee, Walmart has MyTaxForm.com), Walgreens does not offer a self-service portal for former employees to retrieve tax documents. Your main option is to call HR.

That means if you were laid off in the February 2026 cuts (628 employees across Illinois and Texas), or if your store closed, or if you quit during the chaos of the past year, you likely cannot log into WBA Worldwide anymore. You need a different path.

Current employees: getting your W2

Still employed at Walgreens? Here’s the route:

Log into WBA Worldwide at wbaworldwide.wba.com using your OneID. Navigate to People Central, then find the payroll or tax forms section. Your W2 should be listed under the most recent tax year.

You can also access People Central through the WConnect App on your phone, which has a link to the portal. The app itself doesn’t display the W2 directly, but it routes you to the right place.

Tip: Download your W2 as a PDF and save it somewhere you control. Given the ongoing restructuring and ownership changes under Sycamore Partners, it’s worth keeping your own copies rather than relying on continued portal access. This advice applies to pay stubs too.

If you can’t log in, your OneID may have been deactivated even though you’re still technically employed. This has happened to employees at stores that are closing but haven’t yet reached their final day. Call HR at 1-800-825-5467 or email askhr@walgreens.com and explain the situation.

Former employees: what to do instead

Since there’s no former-employee portal, here’s the process in order of effectiveness:

Step 1: Check your mailbox. Walgreens mails paper W2s to your last address on file by January 31. If you haven’t moved, it should arrive in late January or early February.

Step 2: Call HR. Dial 1-800-825-5467. Tell them you’re a former employee who needs a W2. Have your SSN, date of birth, and old employee ID ready. Ask them to confirm what address they have on file. If it’s wrong, give them your current address and request a reissue.

Step 3: Email HR. If phone holds are unbearable (and they have been during the restructuring), email askhr@walgreens.com with the same information. Be specific about which tax year you need.

Step 4: Go to the IRS. If it’s past February 15 and you’ve gotten nowhere, call the IRS at 1-800-829-1040. They’ll contact Walgreens on your behalf. You can also request a Wage & Income Transcript from irs.gov, which shows the wage data Walgreens already reported to the IRS. It’s not a W2, but most tax software accepts it.

Step 5: File with Form 4852. If the April 15 deadline is approaching and you still don’t have your W2, use IRS Form 4852 as a substitute. Estimate your wages from your last pay stubs and file. You can amend later if the actual W2 surfaces.

Warning: Do not rely on someone at your old store being able to help. If the store closed, the staff is gone. HR’s central phone line and email are your best channels. StoreNet (the in-store operations system) is a legacy system that would not have your tax documents anyway.

Walgreens closures and your W2

Between 2024 and 2026, Walgreens is shutting down around 1,200 stores. About 500 are already closed, and roughly 350 more are expected to close in 2026. In February 2026 alone, 628 layoffs hit Illinois (469) and Texas (159).

A closed store doesn’t release Walgreens from its obligation. They are still your employer of record for the period you worked there, and they are legally required to provide your W2. The closure doesn’t change that obligation. What it does change is who you can ask for help, because the people you used to ask in person are gone.

The Sycamore Partners acquisition in August 2025 added another wrinkle. Walgreens is being split into five standalone businesses. Depending on when the split finalizes, your W2 might come from “Walgreens Boots Alliance” or from a new entity name. The EIN might even change for future tax years. For the 2025 tax year, though, your W2 should still list the Walgreens entity you worked for.

Tip: If your W2 arrives with an employer name you don’t recognize, don’t panic. Check the EIN (Box B) against your previous year’s W2 or pay stubs. As long as the EIN matches, the form is valid even if the company name looks different due to corporate restructuring.

What shows up on your Walgreens W2

Most Walgreens employees are hourly pharmacy or retail staff. Your W2 will be simpler than a salaried corporate worker’s.

Box 1 is your taxable wages. This is your gross pay minus pre-tax deductions like 401(k) contributions and health insurance premiums.

Box 12 will have code D if you contributed to a 401(k), and code DD showing the full cost of your employer-sponsored health coverage.

Box 14 might include state-specific items depending on where you worked. Pharmacists and pharmacy techs in some states have professional license fees or CE requirements that are handled through payroll.

One thing that won’t be on your W2: the impact of the six paid holidays that Walgreens eliminated in November 2025 (Thanksgiving, Christmas, New Year’s Day, Memorial Day, July 4th, and Labor Day). If you worked at Walgreens before November 2025, any holiday pay you received earlier in the year is included in Box 1. Going forward, there’s simply less pay during those periods.

If your employee discount was used during the year, the value of that discount is not taxable and does not appear on your W2.

Getting help when the phone lines are overwhelmed

Walgreens HR is handling a massive volume of requests right now. Store closures, layoffs, benefit changes, and the PE transition have all created more calls and emails than the system was built for. If you can’t get through:

Try calling early in the morning (before 9 AM Eastern) or late in the afternoon. Mondays are the worst day for hold times.

Email askhr@walgreens.com with all your details in the first message. Don’t send a vague “I need my W2” email. Include your full name, SSN (or last 4), date of birth, employee ID if you have it, the tax year, and your current mailing address. The more complete your first email, the less back-and-forth you’ll deal with.

Got a Walgreens contact you trust (a former manager, a district leader)? Ask them to escalate internally. Sometimes a warm connection moves faster than the HR queue.

Related Walgreens guides

Tax season brings up other questions, especially if you’ve recently left. Check our guides on Walgreens benefits after termination, PTO policies and payouts, and final paycheck laws in your state. For understanding how to file for unemployment after being fired or laid off, we have a separate guide.

For everything Walgreens in one place, visit the Walgreens employee resource hub.