Kroger W2 forms: access, troubleshoot, and download

If you’ve been bouncing between Kroger’s four different portals trying to find your W2 form, you’re not the only one. Between Feed, MyInfo, MyTime, and SecureWEB, it’s genuinely hard to know which one actually has your tax documents. Short answer: it’s MyInfo (myinfo.kroger.com), under Payroll > Tax Forms. But getting there can be its own ordeal.

Here’s a quick reference before we get into the details:

Now the full breakdown.

Finding your W2 on MyInfo

MyInfo at myinfo.kroger.com is where Kroger keeps pay stubs, tax forms, personal information, and direct deposit settings. Your W2 lives under Payroll > Tax Forms.

To log in, you need your EUID (Enterprise User ID). This is the alphanumeric code you use for everything at Kroger, and it usually starts with two letters followed by numbers (like ls00000). If you don’t remember yours, check an old pay stub, ask your department manager, or call your store and ask someone to look it up in the system.

Your password is the same one you use across Kroger’s systems. And this is where the first problem hits.

The 90-day password expiration

Kroger passwords expire every 90 days. If you haven’t logged into MyInfo recently, your password is almost certainly dead. You’ll get a login error that doesn’t always explain what happened.

To reset it, go through SecureWEB (sso.kroger.com) or use the IAM (Identity Access Management) tool. If neither works, contact your store manager or HR at 1-800-952-8889 and ask them to trigger a password reset. This can take a day or two, which is frustrating when tax season is breathing down your neck.

A heads-up: new employees sometimes wait 3 to 7 days (and occasionally up to 3 weeks) before their login becomes active in the system. If you just started at Kroger and can’t log in at all, that delay is probably the reason. Your W2 won’t be relevant until next tax season anyway, but it’s worth knowing the pattern.

Former Kroger employees: limited online access

This is the rough part. Unlike some other retailers, Kroger does not maintain a dedicated former-employee portal for tax documents. Once you leave, your access to MyInfo gets restricted or shut off entirely, depending on when and how your separation was processed.

If you can still log in with your EUID, try the Payroll > Tax Forms path. Some former employees report that access lingers for a few weeks after separation. But don’t count on it.

If the portal locks you out, your options are:

Call HR directly at 1-800-952-8889. Tell them you need your W2 for the relevant tax year. Have your EUID, SSN, and date of birth ready. They can arrange for a copy to be mailed to you.

Wait for the paper copy. Kroger mails W2s to your last address on file by January 31. If you moved since leaving, call HR and update your address before that deadline if possible.

Use the IRS as a backstop. If it’s past mid-February and you have nothing, call the IRS at 1-800-829-1040. They’ll follow up with Kroger and can provide a Wage & Income Transcript showing the data Kroger already reported. You can also file using IRS Form 4852 as a substitute W2.

Why Kroger’s portal system creates W2 confusion

Kroger runs at least four major employee-facing systems, and none of them are named in a way that makes their purpose obvious:

Feed (feed.kroger.com) is company news and training. No tax forms here.

MyTime (mytime.kroger.com) handles scheduling, shift swaps, and time punches. Powered by UKG. No tax forms here either.

MyInfo (myinfo.kroger.com) is pay, personal details, and tax forms. This is your target.

SecureWEB (sso.kroger.com) is the single sign-on gateway that connects to everything else.

There’s also the FEED App on iOS and Android, which consolidates some MyTime and MyInfo features on mobile. Some associates can pull up pay info through the app, but W2 access through the app is inconsistent. The browser version of MyInfo is more reliable.

If you want a full walkthrough of all these systems, check out our Kroger login portals guide.

Union employees: why your W2 might look different

Kroger is one of the few major retailers where a large portion of the workforce is unionized through the UFCW (United Food and Commercial Workers). Your union status doesn’t change where you get your W2, but it can affect what’s on it.

Union dues are reported on your W2 and may show up in Box 14. Some Kroger divisions also have pension contributions or different benefit structures depending on the local collective bargaining agreement. If the numbers on your W2 look off compared to what you expected, check whether union-related deductions are throwing off the math.

Benefits, PTO accruals, and even pay scales can vary by division and union local. Ralphs employees in California operate under different agreements than Fred Meyer employees in Oregon or Harris Teeter employees in North Carolina. Your W2 reflects whatever your specific CBA dictated for deductions and withholdings.

What if your Kroger W2 has errors?

Common errors include wrong addresses, incorrect SSNs (usually a data entry mistake during onboarding), and wage amounts that don’t match what you calculated from your pay stubs.

Before calling HR to report an error, pull up your last few pay stubs on MyInfo and add up your year-to-date totals. Compare that to Box 1 on your W2. Remember that Box 1 excludes pre-tax deductions like 401(k) contributions and health insurance premiums, so it will be lower than your gross earnings.

If something genuinely doesn’t match, call 1-800-952-8889 and request a corrected W-2c. The corrected form gets filed with the IRS automatically, but you’ll need the updated copy for your own return.

For a line-by-line explanation of what each box on your W2 contains, see our W2 box-by-box guide.

Kroger’s banner brands and your W2

Your W2 will show the legal entity that employed you, which isn’t always “Kroger.” If you work at Ralphs, Fred Meyer, King Soopers, Harris Teeter, or any other Kroger banner, the employer name on your W2 will reflect that subsidiary. The EIN will also differ by division.

This trips people up when importing W2s into tax software. If you search for “Kroger” and your W2 says “King Soopers,” the auto-import won’t find a match. Enter the EIN from your W2 manually instead.

Key dates for Kroger W2s

Kroger is required to have your W2 available (mailed or posted online) by January 31. Electronic versions on MyInfo typically show up in mid-to-late January. If you’re past February 15 without a W2, don’t keep waiting. Call HR or go the IRS route described above.

For questions about your Kroger benefits, employee discount, or anything else related to your time there, the Kroger employee resource hub has guides for every topic. If you’re dealing with Kroger after leaving, our guide on benefits after termination covers COBRA, 401(k) rollovers, and pension access.